From mid-April 2026 onwards, you will be directed to activate Suomi.fi Messages immediately during authentication if the service is not already in use. Activation requires your own actions and will not happen without your knowledge.
Suomi.fi Messages will be activated if you are an adult and do not yet have the service in use. You will be guided to activate Suomi.fi Messages when you strongly authenticate yourself to a public administration e-service, meaning that you use Suomi.fi identification.
During activation, provide your email address and confirm it. This way, you will receive an email notification whenever new mail arrives in Suomi.fi Messages. After entering your email address, you will continue the authentication process as normal and proceed to the service you were accessing.
If you are acting on behalf of an organisation or another person, Suomi.fi Messages will be activated for you personally – not for the person or organisation on whose behalf you are acting.
If you do not use public administration e-services of municipalities or the state, the change will not affect you, and you will continue to receive mail from authorities as paper mail.
The change does not apply to minors, persons under guardianship, or persons with a valid authorisation for continuing guardianship.
You can read messages using the Suomi.fi mobile app or by signing in to the Suomi.fi online service and navigating to the “Messages” section. Authentication is done using online banking credentials, a mobile certificate, or an electronic ID card certificate.
You will receive an email notification whenever a new message arrives in Suomi.fi Messages. In addition, you will receive notifications through the Suomi.fi mobile app if you have installed it.
You can choose to continue receiving letters sent by authorities in paper form. This choice to receive paper mail remains valid for at least one year.
After one year, the next time you authenticate to an authority’s e-service, you will again be directed to activate Suomi.fi Messages. If you do not authenticate, you will continue to receive mail from authorities as paper mail even after the one-year period.
Proceed as follows:
If needed, you can also receive assistance from the customer service of the Digital and Population Data Services Agency (tel. +358 295 000).
If you use the Suomi.fi mobile app, please note that merely deleting the app does not deactivate Suomi.fi Messages. Deactivation must always be done in the Suomi.fi Messages settings.
