Digital support from the library

Page content in brief

Tampere libraries offer free digital support for everyday digital challenges, such as using devices, online banking, and digital services. The goal is to help people use digital services safely and independently. Support is available without a booking, as well as through guided sessions that can be booked separately.

What is the library's digital support service?

The aim of the library's digital support is to help customers take steps towards safe and independent use of devices and services. Digital support is support for everyday digital problems, not ready-made answers. In problematic situations, digital support can help the customer to resolve the situation themselves.

We offer support at our own skill level as active users of information technology. You are always responsible for the use and management of your device, both during and after digital support. There is no possibility to use the digital support on behalf of another user. Library digital support is free of charge.

At the library's customer service desks during service hours, we offer support for:

using the library's own services
printing
saving files on the library's computers
logging in to services.

Support is given within the skill level of the customer service staff and the time available.

Limitations on digital support at Tampere City Library

Digital support is a shared learning experience between the customer and the support specialist.
Staff are bound by a duty of confidentiality regarding the customer’s information and transactions.
We do not service faulty or contaminated devices.
We do not provide digital support in the following situations:
- Major updates and installations, such as operating systems.
- Transactions involving a risk of financial loss, such as paying bills and booking trips.
- Content related to online transactions, such as filling out applications.
- Actions that may violate the law, such as modifying an official document.

I use the device and the digital service myself.
I log in and authenticate myself to services that require strong authentication.
If I need help using a digital service, I understand that staff may see my personal information.
I understand that staff cannot help with every problem.

Open digital support

We offer open digital support in Hervanta, Koilliskeskus, Lielahti, and Sampola libraries, and in Main Library Metso. You can come to the open digital support without an appointment if you have questions or challenges, for example:

about how to do business
use a computer
use a smart device.

One person works in the open digital support at a time. In a queue situation, the guidance time is about 15 minutes per customer.

Service hours and locations for open digital support

Bookable digital tutorials

Bookable guided tutorials are offered in Hervanta, Koilliskeskus, Lielahti, and Sampola libraries, as well as in Main Library Metso. Guidance can be booked for situations such as:

challenges with basic access to services
challenges with computers
challenges with smart devices

when the open digital support service cannot cover the need for support.

An appointment is always booked through the open digital support or by calling the service number. The staff will assess the need for guidance. The guided tutorial lasts approximately one hour.

Contact information for Library's digital support