Changes to open digital support service hours 1 June–31 August 2026
During the summer, from 1 June to 31 August, there will be changes to the service hours of open digital support. Digital support will offer reduced service hours from 1 to 28 June and from 3 to 31 August, and will be closed from 29 June to 2 August.
You can find the summer opening hours under the heading "Service hours and locations for open digital support" and select the library whose digital support schedules you want to view.
The aim of the library's digital support is to help customers take steps towards safe and independent use of devices and services. Digital support is support for everyday digital problems, not ready-made answers. In problematic situations, digital support can help the customer to resolve the situation themselves.
We offer support at our own skill level as active users of information technology. You are always responsible for the use and management of your device, both during and after digital support. There is no possibility to use the digital library on behalf of another user. Library digital support is free of charge.
At the library's customer service desks during service hours, we offer support for:
Support is given within the skill level of the customer service staff and the time available.
We offer open digital support in Hervanta, Koilliskeskus, Lielahti and Sampola libraries and in Main library Metso. You can come to the open digital support without an appointment if you have questions or challenges, for example:
One person works in the open digital support at a time. In a queue situation, the guidance time is about 15 minutes per customer.
There will be changes to the Digital support service hours during the summer, from 1 June to 31 August, 2026. Digital support will have reduced service hours from 1 June to 28 June and from 3 August to 31 August, and will be closed from 29 June to 2 August. See the summer opening hours in the library-specific service hour information for Digital support below.
Bookable guided tutorials are offered in Hervanta, Koilliskeskus, Lielahti and Sampola libraries, as well as in Metso Main Library. Guidance can be booked for situations such as:
when the open digital support service cannot cover the need for support.
An appointment is always booked through the open digital support or by calling the service number. The staff will assess the need for guidance. The guided tutorial lasts approximately one hour.
