Submitting a Comment on Private Early Childhood Education and Care

What should I do if I’m not satisfied with my child’s early childhood education and care?

Every child has the right to safe, high-quality early childhood education and care. However, sometimes parents or guardians may have questions or concerns about the program. In these situations, you should first contact the staff or, if necessary, the daycare center director to resolve the issue.

If the matter cannot be resolved through discussion at the child’s early childhood education center, the guardian may also file a formal complaint (The Act on Early Childhood Education and Care, Section 54). The formal complaint should be addressed to the daycare center director responsible for operations or the person in charge of the facility.

In the formal complaint, describe in as much detail as possible the specific issue or issues with which you are dissatisfied. There is no statutory deadline for filing a formal complaint, but it is advisable to do so as soon as possible to facilitate the resolution of the matter.

You will receive a response to your complaint, including the reasons for the decision. The response will explain how the matter was resolved and what follow-up actions, if any, the complaint may have led to.

Taking the Matter Further Through Other Means

If you are not satisfied with the response you received to your complaint, you can file a complaint with the supervisory authority (the Licensing and Supervisory Agency).

Read more about filing a complaint or appeal on the Licensing and Supervisory Authority’s website.