Information and advice: tel. 03 10023, every day 7 - 22. You can receive guidance in case of acute illnesses. You may ask the nurse for instructions for treating the illness.
The Counselling Point of social services provides advice both on phone and at the Counseling Point:
Multi-lingual information and guidance in 16 different languages:
You can contact social welfare and patient ombudsmen for example when you need help to make an objection or a complaint.