Please make sure that you use the correct dialling code when using a mobile phone or other network. If you are calling from outside Finland, please dial +358 3 5657 0023. If your mobile phone contract is set to block calls to premium rate numbers or you are using a Prepaid phone, please dial 03 5657 0023 (+358 3 5657 0023 if calling from abroad).
All calls, including queueing time, will be charged at your standard network rate. Mobile phone calls are charged according to your contract tariff.
If you hear the queueing tone (a long and low tone followed by a short and low tone followed by a long high tone), please do not hang up. Stay on the line and wait for your call to be answered. You will be told the estimated waiting time.
Between the hours of 10 p.m. and 7 a.m., you will hear a recorded message that will tell you what to do in the case of an emergency.
All calls will be recorded for quality and legal purposes.
If you are calling about a non-urgent matter, you can request a call back. Our call back service is available on weekdays from 8 a.m. to 4 p.m. You will be given instructions on how to make a call back request following the waiting time announcement.