The Digitalization Program is driving towards making everyday life easier in Tampere. The Program searches for new, handy and accessible digital services. The goal is to be able to offer all Tampere’s services as primary digital by 2025.
The Digitalization Program tests new digital services in almost all City services. You can see what is going on and give your own idea via e-mail to our project managers about new digital services that are needed in Tampere.
City premises to 24/7 use
The City of Tampere owns a lot of
spaces which are not used after working hours. This project aims to open
up these spaces for citizens, so that they can easily rent and use
spaces for recreation, working or arranging events.
At the moment professionals in the Digitalization program are building an internet reservation system and testing mobile phone door keys. The goal is to make reserving, paying and accessing spaces totally digital. The reservation system called Varaamo will be launched during 2018.
Tampere is renewing ticket, information and busroute planning systems. What are the benefits passengers can look forward to?
- By 2020 in Tampere you can pay bus fees with a mobile phone.
- Live information will become even more accurate. We have 20 arrival boards in the City Centre and numerous screens in hospitals, libraries and shopping centers that let customers know when their next bus is due. Customers can also view in real-time on the Internet, where busses are going and when they are estimated to arrive. Passengers can also check when the next bus is due before leaving the house. By the end of 2019 live information will be more accurate even during states of emergency.
- Buses will be more punctual because they are prioritized at traffic signals.
During 2018 day care and preschool education will start to use the same Helmi-system as basic education. Through the Helmi-system parents can communicate with all of their children’s teachers both in day care and basic education. Parents can also fill in pedagogical forms through the Helmi-system, so that all of the documents concerning their children’s learning can be found in the same place. The Helmi-system can be used in the mobile app, Helmi Mukana, too.
To enhance customer communication, Tampere is also experimenting video-based intepretation service for acute intepretation needs.
Digital learning environments in day care and preschool education are created through small pedagogical trials. Teachers and children try out for example digital storytelling, coding and utilizing digital devices in learning and rehabilitation.
Tampere starts also to pilot robots in practising maths as well as English and German in preschools and in the first and second grades.
Vocational college Tredu and high schools in Tampere are searching for new ways to utilize digital learning environments to make studying more flexible. In addition life streams and other ways to improve distance learning are being examined.
- Because of new chat services customers don’t have to call to health centers in order to get advice.
- Patients in need of speech therapy can have an appointment with a therapist through a video call. Clients save time when they don’t have to travel to the clinic.
- Customers can now book an appointment to a physical education instructor online.
- Remote video interpretation via smartphones is tested in health centres and day care for acute interpretation needs.
New channels of customer service
Digital Customer service project tests new digital tools and ways to help the residents of Tampere. The goal is to give better customer service by creating new digital service channels which are available to everyone 24/7 no matter where they are.
Customer service experiments are based on citizen's requests. During and after the experiments customers are asked for feedback. With help of the feedback, Tampere determines if the City should use the tested tools on a wider scale.
Thus far the project has tried out for example using a chatbot which
answered frequently asked questions about maintenance and town planning.
The project also tried out a digital tool to ask for feedback from students in schools
and kindergartens and
Digital experiments in employment services
The City of Tampere is taking part of local employment experiment which means that Tampere, instead of the Employment and Economic Development Office, is responsible for employment services for jobseekers entitled to KELA’s unemployment benefits. The Digitalization program is looking for new digital services to help our customers to find a new job.
At the moment employment services are testing an artificial intelligence based chatbot which interviews job seekers in order to survey their skills. The chatbot gathers information that helps career coaches to recommend open positions that jobseekers could apply to.
Employment services is also piloting WordDive-app. The app is designed for independent language learning, and the Smart Tampere programme will provide it to 150 immigrants who use the city’s employment services.