Medical Helpline 116117 launches in Tampere Region on 1 January 2021
A public 24-hour on-call medical helpline 116117 launches in the Tampere Region on Friday 1 January 2021. The helpline 116117 serves all residents in the Tampere Region outside the opening hours of their local health centres. A nurse assesses whether urgent care is needed and guides the caller to the correct location for medical care. The helpline also offers help and self care guidance for sudden health problems.
We recommend calling the free-of-charge 116117 helpline whenever you believe you might need urgent care or a visit to an emergency clinic. If you have been given an emergency referral, you can go to the emergency clinic without contacting the Medical Helpline. In an emergency, people must still call the emergency number 112.
Medical Helpline will serve callers 24/7 all year round. The calls will be answered by trained nurses who will assess whether care is needed, direct the caller to the correct location and offer guidance.
After launching the Medical Helpline, the current health services information an advice line 03 311 63345 for the children’s emergency services at Tampere University Hospital will be discontinued. Moving forward, the health care counselling service number 03 10023 of the City of Tampere will focus on non-urgent, general health counselling.
The launch of the new helpline does not change the contact information and methods of health centres. Contact your health centre either through the centre’s electronic services or by calling the centre. Your health centre is the primary place of care and will provide urgent care during its opening hours.
At the beginning of the call, a caller selects one of two service providers according to their municipality of residence. Residents of Tampere and Orivesi select City of Tampere as their service provider, whereas residents of other municipalities select the Pirkanmaa Hospital District.
SMS or chat services are available to individuals with speaking or hearing difficulties. Residents of Tampere and Orivesi can send an SMS to 040 639 7700 every day from 7 a.m. to 10 p.m. The text service organised by HUS produces External link that covers all of Finland.
The calls received by the Medical Helpline will be recorded in order to ensure legal protection and service quality.
The Medical Helpline 116117 is an operating model laid out by the Ministry of Social Affairs and Health to serve callers around Finland. The call is directed to the emergency numbers of different hospital districts according to the caller’s location.