Applying for a place in exercise groups

1. Open the registration system. Select the group(s) you want to sign up for in the Ostoskori (Shopping Cart). The groups are visible, or you can make them visible by clicking on the Ainealue (Subject area) heading on the left. You can register two people in the same group by clicking the Lisää ostoskoriin (Add to cart) button twice in the group information. After the selection, go to the Ostoskori (Shopping Cart), where you have 20 minutes to fill in the details of the participant(s), edit the reservations and send the registration.

2. Fill out all sections of the personal information form carefully and send the registration form. If you register two participants, also fill in the Maksajan tiedot (details of the Payer). When registering a child under the age of 18, fill in the child's information in the Osallistujan tiedot (Participant's information) section and the guardian's information in the Maksajan tiedot (Payer's information) section. A complete personal identification number is mandatory information for possible invoicing and collection.

If the participant and/or payer has an order of non-disclosure, you can register for the courses in the usual way online, but after registering, you must notify the matter by email to the address liikuntapalvelut.liikunnanohjaajat(at) tampere.fi, so that the order of non-disclosure can be entered in the customer information.

If it's a welfare guardianship invoice, report it (course number, participant's and payer's names) by e-mail to the address liikuntapalvelut.liikunnanohjaajat(at)tampere.fi

3. Finally, you will receive a confirmation of your registration on the screen, after which you will proceed to pay your participation fee in the online bank. If the payment in the online bank is not successful, the registration is still valid, and you will later receive a paper invoice to the address you indicated.

4. Take note of the registration number, which you can use later to check which groups you have registered for. The registration is checked under Omat ilmoittautumiseni (My registrations).

When you register, you agree to pay the participation fee.

• You can make the payment via online banking when registering online or in the registration system under My registrations. You can also make the payment when registering with Epassi or SmartumPay.
• If you want to receive an electronic confirmation and pay for the course with a separate payment link, you must provide a valid email address when registering. If you do not receive a confirmation message, you should check your spam and advertising folder.
• The payment link, which can be found in the My registrations section of the registration system or in the confirmation message sent to your email address under "Check your registration details here," is valid until the day before the course starts. Those who register for a group during the term will have a payment period of 14 days. If payment has not been made by the start date of the course or, in the case of late registrants, within the 14-day payment period, an invoice will be sent with a €5 billing surcharge.
• If payment has not been made via the payment link or online banking by the start of the course, a paper invoice will be sent to the customer or an electronic invoice will be sent to the agreed payment service. A billing surcharge of €5 will be added to paper invoices.
• The course cannot be paid for using an old reference number, as the payment will not be allocated correctly. Always use the current payment link when making a payment. If the payment is made with incorrect information, the customer is responsible for resolving the payment.
• If you have been accepted as a reserve, you can pay for the course using the payment link sent to you, provided that the course has not yet started, or by paper invoice with a €5 billing surcharge.
• You can pay the course fee using targeted payment methods, but for the time being, targeted payment methods (Smartum Sports and Culture Voucher, Tyky Fitness Voucher, Edenred card and Eazybreak), can only be used to pay invoices at swimming pools. A targeted payment method is personal.
• Group prices are listed in the group information, subject to change without notice. 

• Participation can be cancelled no later than 7 days before the start of the group, free of charge. Failure to pay for the group or notifying the instructor is not a cancellation.
• For a group place that has not been cancelled before the group starts, the full course fee will be charged. If the payment has to be invoiced, an invoicing fee of 5 euros will be added to it.
  
  Cancelling a group online
  
  By logging in to the registration system's My registrations page and selecting the "Cancel registration" function for the course.
   

      Cancelling a group by email

• The message must mention the name of the group, the number of the group and the name of the participant.
• Check the success of the online cancellation with your registration ID. Unless the group place has been cancelled, the full fee will be charged.
  Address: [email protected]
   

     Cancelling a group by text message

• exercise groups, phone 040 773 9566
• swimming schools and baby swimming, phone 040 658 3746
• Youth training, phone 040 188 1589
• Family exercise, phone 044 486 3816
• The message must mention the name of the group, the number of the group and the name of the participant. No cancellations by phone.

     Other cancellation conditions

• If the participant does not come to the group or interrupts the participation for personal reasons, the participation fee must be paid. The fee is the same regardless of whether the group has been participated in or not. Unpaid payments are already transferred to the debt collection agency Revire Perintä Oy for a reminder invoice.
• For reasons beyond the control of Sports Services, we are not responsible for the cancellation of courses or groups. Group activities may be transferred to outdoor sports, distance learning or interrupted. Course fees for courses replaced by outdoor exercise or distance learning will not be refunded. In other cases, course fee refunds are always decided on a case-by-case basis.

      Refunds

• If a course is cancelled in accordance with the cancellation terms, the course fee paid will be refunded.
• Refunds will not be made automatically. Inform your account number, name and date of birth (no social security number) and the payment reference number for the refund of the course fee by email to Monetra Pirkanmaa Oy. The information can be sent either by e-mail to [email protected] or by post to Monetra Pirkanmaa Oy, PL 1003, 33101 Tampere. The visiting address is Naulakatu 3. There may be a backlog in refunds. Monetra Pirkanmaa processes returns as soon as possible.

Why were there no places left in the group three minutes after the registration began? Have some of the places been allocated in advance?

Our most popular groups may be full even a few minutes after the registration begins.

Why do registrations for all groups start on the same day? This means that I only have time to enroll in one group because the others I would be interested in are already full by the time I get around to registering?

You can select all the groups you wish to join, put them in your shopping cart and then enter your contact information, all with one registration. Your place will remain reserved for 20 minutes, during which time you can enter your data.

When I went to the online bank to pay, the transaction was interrupted. How do I know if my registration was successful?

Your registration will be valid in any case, and a printed invoice will be sent later to the address you entered.

When you register, why is your full personal identity code is a mandatory field? Why the initial digits of the code should aren't enough?

The customer register built up when customers register is used for invoicing course fees. Unpaid course fees will go to debt collection, which is only possible with a full personal identity code. This practice is commonly used for other fees charged by the City of Tampere, too.

Whom can I contact to ask about the groups?

Sports instructors will answer any questions about the content of the classes. You can also find information about the classes on the website of the Sports and Youth Unit.

Why did I not get a confirmation even though I gave my e-mail address?

Any minor error in the email address means that the confirmation will not reach you. At peak times for registrations, e-mail confirmations may also be delayed or not arrive at all.

I do not have online banking IDs, and I could not pay when I registered. Does this mean that I lose my place?

You can pay the course fees immediately, but this is not mandatory. If you do not pay the fee immediately through online banking, or the payment transaction is interrupted for some reason, an invoice with a five-euro billing supplement will be posted to the address you entered.