Loaning and returning [City of Tampere]

Loaning

You always need a library card to loan materials. If you use the self-service machine, you also need your PIN number. When you loan materials, you get a receipt showing the due date of the material and any payments you may have to pay to the library.

Loan periods

All material as a rule 28 days
Vippi loans 14 days
magazines 14 days
DVDs and Blu-ray discs 14 days
console games 14 days (loan limit 10 pcs per customer)

Due day reminder by email

Due date reminders help you manage your loans. You receive a due date reminder in your email 1-5 days before the due date. If you want to be reminded of an approaching due date, go to your information page on the online library and add your email address to the Contacts section. The library can also add it at your request. The reminder is free of charge.

Please note that the library is not responsible if you do not receive the reminder. The loaner is responsible for the material they have borrowed and its renewal.

Renewals

You can renew your loans on the PIKI online library, at the library or by phone during the opening hours of the libraries. The due date of the loan ends during the library's opening hours, online at the end of the day.

You can renew the loan 5 times unless there are reservations. Renewal is not possible if you have unpaid payments of EUR 15 or more. It is also not possible to renew loans if you are on loan ban. Vippi loans cannot be renewed.

If you renew the loan after the due date, you still have to pay the late payment fee.

Returning of library materials

Please return or renew your loan on the due date at latest. If you return or renew your loan after the due date, you have to pay a late payment fee. You can return the materials you have loaned free of charge to any library or vehicle of the Tampere City Library.

Return box

The material left in the return box will be processed on the next opening day of the library. Material that you return through the return box is your responsibility. Large-sized material does not fit in the return box.

See the libraries' own pages for details on the return boxes.

Return requests

Return requests cost 1 €/piece to you. If you have specified an e-mail address in your customer information, the library sends return requests as an e-mail. If there is no email address, the return request is sent by mail. The third return request is always sent as a paper letter by mail.

You can change how notifications are sent in the library's customer service or in the PIKI online library on the My Information page.

The first return request for overdue loans will be sent 7 days after the due date, in mobile libraries 28 days later. When someone else has reserved the material you have loaned, the library sends a return request on the day after the due date.

Another return request is sent 21 days after the due date, in a mobile library 42 days after the due date. If someone has reserved the materials, the second return request will be sent 15 days after the due date.

Third return request is sent 35 days after the due date, in a mobile library 56 days after the due date. If someone has reserved the materials, the second return request will be sent 29 days after the due date.

60 days after the due date, the library transfers the matter to a debt collection agency.

Reservations

You can reserve material in a PIKI online library or at the libraries. You can also place reservations by phone. You can reserve material on loan or material that is physically in the library. When making a reservation, you must mention from which library you want to pick up your reservation.

Reservation arrival notification

When the material you have reserved arrives at the library, you will receive a pick-up notification by mail, SMS or e-mail, depending on your notification settings.

Default notification settings: If your customer information includes both a mobile phone number and an email address, the library sends the notification primarily as a text message. If there is no mobile phone number, the pick-up notification is sent as an e-mail message. It can also be sent by mail.

You can change how pick-up notifications are sent at customer service points in libraries or in the PIKI net library on the My Information page under Message Settings.

Regional reservation

You can also reserve material from the collections of another PIKI library in the library's customer service or in the PIKI online library. Depending on the transport route, it takes a few days for regional reservations to arrive at the library.

Reservation fees

No booking fees are charged for the Tampere City Library's own material.

The regional reservation fee is €2/reservation.

The reservation fee for a reservation that was not picked up is €1. A fee is not charged for children's and young people's material, from under 15-year-old customers, in mobile libraries, from home service customers or for regional reservations.

Late fees and replacement of material

Late fee is 0.30 €/loan/calendar day, maximum €9 /loan.

Late fee for Vippi loans (loan period is two weeks) is 0.50 €/loan/calendar day, maximum €9 /loan.

The late fee will start to be charged immediately after the due date. The loan period ends at the end of the opening hours of the library.

Late fees are not charged for children's and young people's materials. Late payment fees are also not charged for material loaned by a person under 15 years of age, except for Vippi loans.

Late payment fees for materials loaned from mobile libraries are collected two weeks after the due date.

If loaned material is not returned, the library sends three return requests, after which the unreturned loans will be transferred the debt collection agency used by the City of Tampere. The customer must pay the expenses of the debt collection agency.

No fees are charged to individual customers and communities in the library's home service.

No overdue or reservation fees are charged to other libraries in the remote service.

You lose your right to loan materials if the unpaid fees are €15 or more.

You can pay fees at almost all libraries (except in Koukkuniemi, Nekala and Terälahti) by card payment. Cash can be used for payment in Main Library Metso and in Hervanta, Koilliskeskus and Tesoma Libraries.

You can also pay fees for the libraries of the City of Tampere online at the PIKI online library. If you wish to pay online, the minimum fee is €1/municipality.

You will lose your right to loan materials in all PIKI libraries if your loans are 70 days late or you have unpaid fees that amount to €15 or more. Your right to loan will be restored after the material has been returned or paid for, and the due payments have been paid.

Lost or damaged material must be replaced by corresponding material or by paying the price specified by the library. Due to copyright payments, DVD, blu-ray or cd-rom discs or audiobooks cannot be replaced by a corresponding record.

Paid payments are not returned to the customer.

You can replace a lost or damaged item with an item corresponding to the material you loaned or pay the replacement fee for the item in the library system. A fee of €2/item will be charged for preparing the material ready for loaning.

The replacement fee stated in the library system will be charged for a lost or damaged Blu-ray, CD, DVD, or console game. A fee of €2/item will be charged for preparing the material ready for loaning. Blu-ray, cd-rom or DVD discs or audiobooks cannot be replaced by a corresponding record.

The fee for a lost or damaged locker key is €20.

Replacement fees will not be reimbursed even if the replaced material is later found.

For borrowed materials not returned on time, the library will send three notices, with the third one stating that the matter will be commissioned to a collection agency if left unattended.

If unpaid receivables have not been paid within 60 days of the due date, the Tampere City Library will commission collection agency Revire Perintä Ltd to recover these.

The recovery procedure also applies to materials borrowed by young people under the age of 18. Customers over the age of 15 are responsible for any materials borrowed using their library card. For young people under the age of 15, their guardian is responsible for materials borrowed using the young person’s library card.

Even after the recovery has been commissioned to a collection agency, the customer may always return the due materials to the library.

With regard to charges for late returns commissioned to a collection agency after 1 October 2018, the customer shall pay these directly to the library. Costs incurred by the collection agency shall be paid to the collection agency. With regard to charges for late returns commissioned to a collection agency before 1 October 2018, the customer shall pay these, along with the costs incurred by the collection agency, to the collection agency.

Contact information

Notify the library if your personal data changes without delay. You can change your name by visiting the library. Address, email address and phone number information can be changed on the online library.

Checking customer register data

You have the right to check what information about you is stored in the library's customer register. You can request your information using the appropriate forms.

Loaning and returning

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