Relocation on 29 May 2026 – Service points closed
The Frenckell service points Nysse/public transport, Tampere Service Point, cashier services and the Registry Office will be closed on Friday 29 May 2026 from 9:00 to 16:00 due to relocation.
Services will resume as normal on Monday 1 June 2026 at the new location: City Hall, Aleksis Kiven katu 14–16 C.
You're warmly welcome to visit us at the Frenckell service points, located right in the city centre at Frenckellinaukio 2 B, next to the Central Square.
The Frenckell service points provide advice and guidance on using the services of the City of Tampere and the surrounding region. You can visit the Tampere service point, the Registry office of the City of Tampere, Nysse customer service, and cash services without an appointment.
The Tampere service point provides general advice and guidance on the services of the City of Tampere. You can ask for advice on how to use online services, such as applying for a daycare place, a parking permit, or a boat berth. If you wish, you can also get help with using the client computers or the touchscreen available at the service point.
The registry office receives and registers all cases and documents leading to administrative decisions and provides information on pending cases.
The city's official notices and announcements are available on the physical or electronic notice board.
Nysse customer service will assist you when you need help using public transport services in the Tampere region. Nysse provides public transport services in Tampere, Kangasala, Lempäälä, Nokia, Orivesi, Pirkkala, Vesilahti, and Ylöjärvi. From customer service, you can buy tickets and get guidance on using buses and trams in the Nysse area.
You can pay city bills, such as resident and guest parking permits, boat mooring fees, or bills for daycare and afternoon club activities, at the cash desk of the City of Tampere. The cash desk is open on weekdays from 9:00 to 15:00 (closed from 12:30 to 13:00).
