Instructions for students

Explore our course selection on the course website. Our course catalogue is available as a browsing copy at The Adult Education Centre’s customer service points in Sampola and Ylöjärvi City Hall as well as in libraries.

On the course website you will find up-to-date and more detailed information about the courses:

• course description,
• information on fees,
• the course meeting sessions and locations, as well as
• accessibility information. 

Our courses do not have free trial sessions.

On the course website you can also register for courses, manage your registrations and pay the course fees. 

Courses are always published in June and November. 

Registration for the autumn term always begins online on 1 August at 12.00. Registration for the spring term always begins online on 4 December at 12.00.

Registration by phone and on site at The Adult Education Centre’s customer service points in Sampola and Ylöjärvi City Hall starts later.

In the academic year 2026–2027 you can register by phone and on site at the adult education centre’s customer service points 

• on Thu 13 August 2026 from 12 for courses starting in the autumn term and
• on Mon 14 December 2026 from 12 for courses starting in the spring term.

The autumn term begins in September and ends in December. The spring term begins in January and ends in May. Courses of different lengths start throughout the term. Courses lasting the whole academic year end in April. In May, mainly short courses are organised. 

Registration for the autumn term always begins online on 1 August at 12.00. Registration for the spring term always begins online on 4 December at 12.00.

Registration by phone and on site at The Adult Education Centre’s customer service points in Sampola and Ylöjärvi City Hall starts later.

In the academic year 2026–2027 you can register by phone and on site at The Adult Education Centre’s customer service points 

• on Thu 13 August 2026 from 12 for courses starting in the autumn term and
• on Mon 14 December 2026 from 12 for courses starting in the spring term.

You can register for courses online on our course website, by phone or on site at customer service. We do not accept registrations by email.

Customer service contact details and opening hours

Important to remember:

• Registration is always binding, see Cancelling registration.
• When you register for family or pair courses, remember to register each participant for the course. Add the course to the shopping cart as many times as you are registering persons for the course. Remember to fill in everyone’s details before completing the registration.
• Registration is always personal. You cannot register using another person’s personal identity code, nor transfer your course place to another person.
• When you register, check that your contact details are correct. The Adult Education Centre is not responsible for incomplete or incorrect contact details. Remember to notify the adult education centre of any changes.

Good to know:

• It is advisable to register in good time, as courses will only take place if the minimum number of students has registered. The situation is usually checked one week before the course starts.
• If the course is full, you can register for a waiting place. If a place becomes available for you from the waiting list, customer service will contact you by text message and offer a course place. Remember to respond to the message by the given date.
• Once you have been accepted to the course, absences do not need to be reported. You will not lose your place even if you miss sessions.
• If you have a non-disclosure for personal safety, you can register for courses as usual online, but contact customer service after registration so that the non-disclosure can be marked in your information.
• If you have a disability for which you need an assistant, you can attend the course with an assistant. The assistant does not need to register for the course. Due to possible space limitations, inform about the assistant accompanying you when registering for the course.

Note! If you have unpaid fees to the The Adult Education Centre of the Tampere Region, you cannot register for courses. If the unpaid fees concern a minor child, the adult marked as the payer of the child’s fees also does not have the right to register.

How to register for a course online

For online registration you need an email address and a Finnish personal identity code. If you do not have a Finnish personal identity code, you can register for courses at the adult education centre’s customer service. Bring a valid identity document with you.

For the course website to function correctly, allow all cookies in your browser.

If you register for a course lasting the whole academic year, also read Courses lasting the whole academic year.

1. Choose a course on the course website.
2. Click More information about the course, where you will find
   • the course description,
   • the course meeting sessions and locations (click Open next to the course dates) as well as
   • the location of the teaching venue and possible directions to the venue.
3. Add the course to the shopping cart by clicking Add to cart.
   • You can register for several courses at the same time by adding courses to the shopping cart.
   • When you register for family or pair courses, remember to register each participant for the course. Add the course to the shopping cart as many times as you are registering persons for the course. Remember to fill in everyone’s details before completing the registration.
   • Your purchase is valid in the shopping cart for 20 minutes.
   • You can register for courses only once the registration period begins (1 August and 4 December at 12.00). Refresh the webpage, for example by pressing the F5 key, when the registration period begins, after which you can add the course to the shopping cart.
4. Complete the registration for the course by clicking the Submit registration button.
   • The message “You are about to get a place” is only a reservation of the course place. Always remember to submit the registration.
5. If the course is full, you can register for a waiting place.
   • We will contact you by text message if a place becomes available. Remember to respond to the message by the given date.
   • Keep your information up to date and check received messages often enough.
6. If you register for a course after the course has started, pay for the course at the same time as you register. If you do not want to pay for the course online at the time of registration, a paper invoice will be sent, to which a billing fee of €5 will be added.

Confirmation message of registration and course payment link

After you have submitted the registration, you will receive a confirmation of the registration in your email. In the same message there is a payment link for paying the course. Keep the message. You can also pay the course later via the payment link.

The link closes on the day before the course start date. The course start date means the original date stated at the time of registration.

Note! The due date of the course fee does not change, even if the start date of the course has to be postponed.

Always make sure that your registration has been successful and that you have received a place on the course. The arrival of the confirmation message may take several minutes. Also check your email spam and promotions folders. Checking the registration is always the responsibility of the registrant.

1. If you do not receive a confirmation message, check your own registrations on the course website in the My registrations section. Always use the same email that you used when registering for the course.
2. If your registration cannot be found via the My registrations section, contact The Adult Education Centre’s customer service to confirm the registration: [email protected] or tel. 040 801 6471. 

You can pay for the course using the payment link or on the course website in the My registrations section, when you pay the course no later than the day before the course start date. The course start date means the date stated at the time of registration. Invoices can be found in the My registrations page in the Open invoices section at the bottom of the page.

You can also pay for the course with a paper invoice, to which a billing fee of €5 will be added. A paper invoice is sent automatically to everyone who has not paid the course fee before the course starts.

Good to know:

• The due date of the course fee does not change, even if the start date of the course has to be postponed.
• When paying, always use an up-to-date payment link. The course cannot be paid with the reference number found on an old invoice, in which case the payment will not be allocated to the course fee. In this case the course has not been paid, and you will automatically receive a paper invoice, to which a billing fee of €5 will be added.
• The customer is responsible for clarifying the payment if the payment has been made with incorrect details. You can clarify incorrect payments through Monetra Pirkanmaa, which handles the invoicing of the adult education centre.
• Unpaid course fees are transferred already for a reminder invoice to a debt collection agency, which is Revire Perintä Oy. Revire Perintä Oy has been the collection partner of the City of Tampere since August 2022. The City of Tampere’s previous collection partner Lowell Suomi Oy will, despite the change, complete the collection of receivables already transferred to them.

When you register by phone or on site at the adult education centre’s customer service, 
you will receive the course payment link in your email together with the order confirmation.

The course fee cannot be paid at the adult education centre’s customer service points. 

Paying for the course at the time of online registration

• After you have registered for the course on the course website, proceed to pay for the course via Paytrail in a guided way directly from online banking.
• After you have paid for the course, wait until the browser returns from online banking back to the registration system so that the payment is registered.
• A confirmation message of the payment will be sent to the email address you provided.
• If you interrupt the payment, you cannot complete the payment later from the bank program using the reference you saw.
• If you register for the course after the course has started, pay for the course at the same time as you register. If you do not want to pay for the course online at the time of registration, a paper invoice will be sent, to which a billing fee of €5 will be added.

Paying for the course later: payment link, My registrations or paper invoice

• You can pay for the course via the payment link in the registration confirmation message or on the course website in the My registrations section before the course start date stated at the time of registration.
• You can also pay for the course with a paper invoice sent to your home. After the course has started, everyone who has not yet paid the course fee will automatically be sent a paper invoice. A billing fee of €5 will be added to the invoice.

When you get a place from the waiting list

• We will contact you by text message. Remember to respond to the message by the given date.
• If you receive a place on the course before the course starts, you can pay for the course via the link you received in the confirmation message, after you have first confirmed your place to the adult education centre’s customer service. You can also wait for a paper invoice, which will be sent after the course has started. A billing fee of €5 will be added to the paper invoice.
• If you accept a course place after the course has started, we will send you a payment link that is valid for 6 days. If you do not want to pay the course via the payment link, you can wait for an invoice. A paper invoice will be sent automatically after six days if the course has not yet been paid. A billing fee of €5 will be added to the paper invoice. 

The autumn and spring terms of courses lasting the whole academic year are paid separately. You can pay the spring term fee from 4 December onwards.

We do not send a new payment link for the spring term fee: 

• You can pay for the course via the link you received in the autumn registration confirmation message or on the course website in the My registrations section no later than the day before the start date of the spring term of the course.
• The course start date always refers to the date stated at the time of registration. You can find both the autumn and the spring start dates on the course website. Search for the course and click More information about the course. Click Open next to the course dates.
• The due date of the course fee does not change, even if the start date of the course has to be postponed.
• If you have not paid for the course before the course start date, we will send you a paper invoice, to which a billing fee of €5 will be added.

Inform about the discontinuation in writing to The Adult Education Centre’s customer service 

• by email ([email protected]),
• by text message (phone 040 801 6471) or
• at The Adult Education Centre’s customer service points in Tampere in Sampola and Ylöjärvi City Hall by filling in a form.
  • In the discontinuation notification, state your first and last name, home address, phone number, email as well as the course number and name.

Informing the teacher or the coordinator of the course area is not accepted as a discontinuation notification.

Apply for the discount always before paying for the course. Discounts are not granted for course fees already paid.

The discounts intended for unemployed jobseekers and persons over 67 years of age living in Tampere and Ylöjärvi are funded with a study voucher grant from the Finnish National Agency for Education, with a discount granted by the recreation fund of the City of Tampere and by the City Board of Ylöjärvi. When the funds reserved for the discounts run out, discounts are no longer granted.

The Adult Education Centre of the Tampere Region also uses the Kaikukortti. You can use the Kaikukortti for courses organised in Tampere.

You can use one discount per term (discount for unemployed persons, discount for persons over 67 years of age or Kaikukortti).

• The amount of the discount is 25% of the course fee. The part exceeding the discount must be paid by yourself.
• The discount does not apply to home economics courses, material fees, excursions or the fee caused by a course that has not been cancelled on time.
• You can apply for the discount if your municipality of residence is Tampere or Ylöjärvi, and you have turned 67 before the course start date.

This is how you apply for the discount: 

• Register for the course for which you want to apply for the discount. Do not pay for the course immediately.
• Fill in the application form online, call the adult education centre’s customer service or apply for the discount at the customer service point.
• When you have received confirmation of the granting of the discount, pay for the course.

If The Adult Education Centre cancels the course, you can use the discount for another course. 

If you cancel the course before the course starts in accordance with the cancellation conditions, you can use the discount granted for the course for another course. See also Cancelling registration.

• The amount of the discount is at most €30 from the course fee. The part exceeding the discount must be paid by yourself.
• The discount does not apply to home economics courses, material fees, excursions or the fee caused by a course that has not been cancelled on time.
• You can apply for the discount if your municipality of residence is Tampere or Ylöjärvi, and you are an unemployed jobseeker receiving basic allowance from Kela or labour market support.

This is how you apply for the discount:

• Register for the course for which you want to apply for the discount. Do not pay for the course immediately.
• Fill in the application form online. Attach to the electronic application a copy of the latest payment receipt from Kela or the payment on the bank statement. You can also show the receipt at the adult education centre’s customer service point.
• The discount is not granted without a receipt.
• When you have received confirmation of the granting of the discount, pay for the course.

If The Adult Education Centre cancels the course, you can use the discount for another course.

If you cancel the course before the course starts in accordance with the cancellation conditions, you can use the discount granted for the course for another course. See also Cancelling registration.

The amount of the Kaikukortti benefit is at most €40. You can use the Kaikukortti benefit for one course fee per term. The Kaikukortti cannot be used as payment for courses costing more than €40. The part exceeding the benefit cannot be paid by yourself. 

The Kaikukortti benefit does not apply to 

• courses organised in Ylöjärvi
• courses that include a material fee. The material fee is stated in the course description. You can also contact customer service for more information.

Proceed as follows: 

• Register for the course that you want to pay with the Kaikukortti. Do not pay for the course when registering.
• Inform your Kaikukortti number to The Adult Education Centre’s customer service by email, by calling or at the customer service point.
• The Adult Education Centre will remove the invoice related to the course.

In a parent–child course, the child’s fee is also included in the Kaikukortti benefit. Also register the child for the course according to the instructions. However, the course fee of a child participating alone cannot be paid with the Kaikukortti. 

If The Adult Education Centre cancels the course, you can use the discount for another course. 

If you cancel the course before the course starts in accordance with the cancellation conditions, you can use the discount granted for the course for another course. See also Cancelling registration.

Information about the Kaikukortti on the website of the City of Tampere

Students studying in children’s and young people’s education in basic education in the arts have the possibility to apply for a fee reduction per term (autumn and spring). A fee reduction can be granted to at most 10% of students.

A fee reduction can be granted as a partial discount if there are more applicants than 10% of students in basic education in the arts.

The reduction is applied for with a separate application form within the deadline. Please note that only applications submitted by the deadline and properly completed can be processed.

The fee reduction is based on the financial situation of the family. The situation is verified with housing allowance or social assistance granted by Kela to the guardian. The latest decision on the support or Kela payment receipt must be attached to the application.

Guardians of students admitted to basic education in the arts will receive separate information on the start of the fee reduction application.

Sports and culture benefits can be used to pay for sports courses as well as handicrafts and arts courses. However, they cannot be used to pay for basic education in the arts (Finnish Tax Administration A195/200/2017). This means that these payment methods cannot be used for courses in information studies (e.g. ICT), wellbeing courses or language courses.

You can use targeted payment methods, such as sports and culture benefits, after registering for a course.

The benefit must cover the full course fee.
The payment must be made before the course starts.

If the course is cancelled, the payment will be transferred for later use and will remain valid for one year. The payment cannot be refunded in cash.

Employer-provided, tax-free benefits intended for voluntary sports and culture activities are personal and can only be used to pay for the course fees of the benefit holder.

If you wish to use the benefit to pay for your own share of a pair, children’s or family course, please contact the customer service of the Adult Education Centre directly.

Register for the course as usual. Pay with Epassi preferably in the My registrations section on the course website.

If you do not use the payment link immediately after registration, please contact the Adult Education Centre’s customer service, for example by email, and state the date of payment and the name of the course.

Mobile payments cannot be used after the course has started.

Register for the course as usual. Then pay the course fee via Edenred Pay.

In the message field, include your name as well as the course name and number. This information is required to allocate the payment correctly.

Register for the course as usual. Paper Smartum sports and culture vouchers, Virike vouchers and Tyky fitness vouchers must be used to pay at the Adult Education Centre office before the course starts.

The vouchers must cover the full course fee.

Register for the course as usual. If you wish to pay using Smartum Pay as a mobile payment, please contact the Adult Education Centre’s customer service if necessary.

Smartum Pay payments should primarily be made in the My registrations section on the registration website.

If you do not use the payment link immediately after registration, please contact the office, for example by email, and state the date of payment and the course in question.

Mobile payments cannot be used after the course has started.

Registration is always binding regardless of whether you have paid for the course. The cancellation of the course must be made in writing to The Adult Education Centre’s customer service. We do not accept cancellations by phone. Keep the document of the cancellation.

Good to know:

• Informing the course teacher or the coordinator of the course area or not paying the course fee is not a cancellation.
• The payment obligation does not cease even if personal reasons, such as illness or a work obstacle, prevent participation in the course. The fee is the same regardless of whether you have participated in the course or not.

You can cancel the course:

1. On the course website in the My registrations section.
   • You can also access your registrations via the link in the registration confirmation sent to your email.
2. By email to customer service: [email protected]
3. By text message to number 040 801 6471
   • State in the message your name, phone number, address and the course name.

In writing at the customer service point in Sampola or Ylöjärvi City Hall.

Check our opening hours online

The cancellation time is calculated from the course start date stated at the time of registration.

1. You can cancel the course free of charge when you inform of the cancellation no later than 7 days before the course start date.
2. We charge €20 of the course fee when you cancel the course 6–1 days before the course starts.
3. When you cancel the course on the start date or later, we charge the full course fee.

For courses lasting the whole academic year, no fee is charged for the spring term if you inform of the discontinuation by 30 November. Otherwise, The Adult Education Centre charges the full spring term course fee.

Unpaid fees are transferred to Revire Oy for payment reminder. The fees of the adult education centre are directly enforceable.

• If a learner in basic education in the arts discontinues their studies before the first teaching session of the term, the term fee is not charged.
• If the learner discontinues their studies before the third meeting session of the term, €25 is charged from the term fee.
• If the cancellation takes place after the third teaching session, the full term fee is charged for the studies.
• A break or discontinuation of studies must always be reported in writing by email:
  • Literary art, theatre arts and handicrafts: The Adult Education Centre’s customer service, [email protected]
  • Visual arts: Sara Hildén Academy, [email protected]

• In the course price it has been taken into account that 1–2 cancelled sessions are not compensated.
• In courses lasting the whole academic year, there may be two cancelled sessions regardless of at what time of the academic year the cancelled sessions are placed. Possible replacement teaching sessions can be organised in the autumn or the spring term.
• In term-length courses, there may be one cancelled session.
• Cancelled teaching sessions are not compensated as refunds.
• The adult education centre is not responsible for the cancellation of course sessions or courses due to reasons beyond the control of the adult education centre.

• Refunds are processed through the invoicing of Monetra Pirkanmaa.
• If you are cancelling a course, Monetra can refund the course fee only after you have first cancelled the course with the adult education centre’s customer service.

Proceed as follows to make the refund:

1. Go to the Monetra customer service portal
2. Select: Kirjaudu automaattisesti > Asiakkaan kirjautuminen
3. Log in using your online banking credentials or mobile certificate.
4. Select: Laskutuspalvelut > Liikasuorituksen palautus
5. Select: Laskun lähettäjä > Tampereen kaupunki
6. Select: Yksikkö Tampereen kaupunki, Kulttuuri- ja vapaa-aika/Työväenopisto
7. Complete the form carefully.
8. Laskunumero = the payment reference number of the course fee
9. If you are acting on behalf of another person, select ’Asioin toisen henkilön puolesta’ on the form and fill in the required details.

If you cannot use the strong authentication instructed above, you can send your name, date of birth, bank account details and the amount paid as well as the name of the course by email to [email protected]. If you are acting on behalf of another person, also submit a power of attorney. 

Please note that there may be delays in refunds. Monetra Pirkanmaa processes refunds as soon as possible.

We reserve the right to changes.

You can request a certificate of the courses you have completed. Information of several courses can be recorded on the same certificate. Alternatively, you can order a separate certificate for each course.

Please apply for your course certificate as soon as possible after the course ends. The certificate will be delivered approximately two weeks after payment.

The price of one certificate is 10 euros. You can pay for the certificate online via a payment link or with a paper invoice sent home, to which a billing fee of €5 is added.

Our customer service assists with registration and related questions.

The Adult Education Centre of the Tampere Region customer service