Instructions for students

General information about course registration at The Adult Education Centre of the Tampere Region

Online registration starts annually on 1 August and 4 December. The seasons courses are published in mid-June an mid-November.

The autumn term at The Adult Education Centre begins in September and end at the end of November. The spring term starts in January and finishes at the end of May. However, courses of varying lengths start throughout the terms, and short courses are most often held at the beginning of December and June.

All scheduled sessions for a course are always shown in the course details on the registration website, where you can both register for courses and check the timetables of ongoing courses. The sessions also indicate the rooms where teaching takes place. At Sampola, the first digit of the classroom number shows the floor on which the room is located. Rooms starting with T are situated in the T-wing.

Our offices are generally open to customers during the teaching season from Monday to Thursday, 12:00–15:00. Please check the opening hours on the Contact page.

• You can explore the course selection on the course website and on The Adult Education Centre's website (in Finnish).
• It is recommended to register early, as courses will only be held if the minimum number of participants is met. Registration is binding.
• Paid courses do not include free trial sessions.
• You can register online, by phone, or in person at the offices in Sampola (Tampere) or Ylöjärvi City Hall.
• Online registration requires a valid email address to receive confirmation and a payment link. The payment link is valid until the course start date. If the course is online, the participation link will also be sent to the same email.
• If you do not receive a confirmation email, check your spam and promotions folders. You can also verify your registration by contacting customer service or checking the My Registrations page. It is the student's responsibility to monitor their registration and related messages.
• If a course is full, you can register on the waiting list. If a spot becomes available, customer service will contact you.
• If you registered for a full-year course in the autumn, you do not need to register again for the spring. Course details and schedules are available on the course website.
• Absences do not need to be reported. You will not lose your place even if you miss sessions.

Paying for a course

• You can pay via the link in the confirmation email or directly through the Invoices section on the My Registrations page.
• If you have not paid the course fee by the course start date indicated at the time of registration, you will receive an invoice that includes a billing surcharge of €5.
• If you register by phone or in person, you can request a payment link or a paper invoice. The paper invoice includes a €5 billing fee.
• If you are eligible for a discount, apply for it before paying. Wait for confirmation before proceeding. Discounts cannot be applied retroactively or refunded.
• If you plan to use sports or culture benefits, please read the instructions for using them.
• Do not use an old reference number when paying, as it may result in incorrect processing and a paper invoice. Always use the current payment link. If incorrect information is used, the customer is responsible for resolving the issue.
• Course fees account for 1–2 cancelled sessions, which will not be refunded. Full-year courses may have up to two cancelled sessions, regardless of timing. Replacement sessions may be arranged during autumn or spring. Semester-long courses may have one cancelled session. Refunds are not issued for cancelled sessions.
• If you receive a spot from the waiting list, you can pay via the payment link (if the course has not started) or by paper invoice with a €5 billing fee.
• If you registered for a full-year course in the autumn, you can pay the spring term fee on the My Registrations page starting from 4 December. Scroll down to the Open Invoices section. If the fee is not paid online by the spring start date, you will receive a paper invoice with a €5 billing fee.
• Unpaid fees will be transferred to the debt collection agency Revire Perintä Oy, the City of Tampere’s partner since August 2022. The previous partner, Lowell Suomi Oy, will continue handling previously transferred cases.

Missing Finnish personal identity code, address protection, and study rights

• Registration requires a Finnish personal identity code for billing purposes. If you do not have one, contact the Adult Education Centre directly, as online registration is not possible. Do not use another person’s identity code.
• If you do not have a Finnish personal identity code, you must visit the office of The Adult Education Centre of the Tampere Region in person, either in Sampola or Ylöjärvi. Please bring a valid ID with you.
• If you have address protection, you can register online but must contact customer service afterward to have the protection noted.
• If you have unpaid fees with The Adult Education Centre, you are not eligible to register. If the unpaid fees concern a minor child, the adult listed as the payer also loses registration rights.

Cancelling a course or course spot

• You can cancel your course registration free of charge if you do so no later than seven days before the course start date indicated at the time of registration.
• If you cancel the course less than seven days before the indicated start date, you will be charged a cancellation fee of €20.
• If the course is not cancelled before the start date indicated at the time of registration, the full course fee will be charged. If invoicing is required, a €5 billing surcharge will be added.
• In basic education in the arts for youth and children, if the student does not attend or withdraws before the third session, a €20 fee applies. Otherwise, the full semester fee is charged.
• Not paying or informing the teacher does not count as cancellation. You must contact customer service.
• You can cancel via SMS (tel. 040 133 1463) or email ([email protected]). Include your name, date of cancellation, and course number.
• You can also cancel via the My Registrations page or in person at Sampola or Ylöjärvi City Hall.
• Always keep documentation of your cancellation.
• If there are not enough participants, the Adult Education Centre will cancel the course.
  Cancellation notices are usually sent via SMS. Fees for cancelled courses will be refunded.
• The Adult Education Centre is not responsible for cancellations due to external factors.
• If a student does not attend or withdraws for personal reasons (e.g. illness or work), the full fee must still be paid.

Withdrawing from a full-year course before the spring term

• If you do not wish to continue in the spring term of a full-year course, notify The Adult Education Centre by 30 November.
  • By SMS: 040 133 1463
  • By email: tyovaenopisto(at)tampere.fi
  • In writing to the office at Sampola or Ylöjärvi City Hall
• Include the following in your withdrawal notice:
  • Full name, home address, phone number, email, and course number and name.
• The Adult Education Centre will offer the vacated spot to a new student.

Refunds

• To request a refund, follow these steps:
• Go to Monetra’s customer service portal.
  • Select: Automatic login > Customer login.
  • Log in using your online banking credentials or mobile certificate.
  • Select: Billing services > Refund of overpayment.
  • Choose: Invoice sender > City of Tampere.
  • Choose: Unit: City of Tampere, Culture and Leisure/Adult Education Center.
  • Fill in the form carefully.
  • Invoice number = the reference number of your course payment.
  • If you are acting on behalf of someone else, select I am acting on behalf of another person, fill in the details, and submit a power of attorney.
  • If you are unable to use strong authentication as described above, you can send your name, date of birth, bank account details, the amount paid, and the name of the course by email to: laskutus.pirkanmaa(at)monetra.fi
  • If you are acting on behalf of someone else, include a power of attorney.
• Please note that there may be delays in processing refunds. Monetra Pirkanmaa will handle them as soon as possible.

Certificates for completed courses

You can request a certificate for courses completed at the Adult Education Centre. One certificate can include multiple courses, or you can order separate certificates for each. The fee is €10 per certificate.
You can pay online via a payment link or by paper invoice (includes a €5 billing fee).