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Changes to the Hervanta health centre’s contact channels on 4 May

Published 30.4.2020 13.39

The Hervanta health centre is implementing a new operating model. Starting from Monday, 4 May 2020, the customers of the Hervanta health centre should contact their health centre directly instead of going through the health care counselling service. The health centre’s own multi-professional team responds to customers’ contacts.

Hervannan terveysaseman yhteydenottotavat.

Starting from 4 May, you can contact the Hervanta health centre by calling the number 03 5657 2328 or you can visit the health centre’s service point in person (Insinöörinkatu 38). The health centre is open Mon–Thu from 8 a.m. to 4 p.m., Fridays and days before public holidays from 8 a.m. to 3 p.m. If you suspect that you have been infected by the coronavirus or you have respiratory symptoms, such as a cough, runny nose or fever, do not come to the health centre but call first.

In case of non-urgent matters, you can submit an online contact form. The form is only available in Finnish. The form includes a field for typing in a description of your need for treatment. The health centre will contact the customer as soon as possible within three weekdays. You can find the form on the Finnish website at External linkwww.tampere.fi/terveysasemat .

The contacts received are processed by a multi-professional team of nurses, doctors, physiotherapists and mental health care professionals. The customer’s treatment can begin sooner when the case is being handled by the professional best suited for it from the start.

When the health centre is closed, you can contact the health care counselling service, tel. 03 10023 or 03 5657 0023. The health care counselling service is open every day between 7 a.m. and 10 p.m.

Like all other health centres of the City of Tampere, the Hervanta health centre uses External linkthe Omaolo.fi online service . In the Omaolo online service, you can, for instance, fill in a symptom assessment at any time of the day and receive a reliable recommendation regarding the need for treatment. Currently, the English version of the service only includes the coronavirus symptom assessment. Other parts of the service are only available in Finnish and Swedish. If you identify yourself in the service with online banking credentials or a mobile certificate, the responses to the symptom assessment can be sent to a health care professional for closer review.

The goal of the new operating model is to speed up the customer’s treatment and make the process run more smoothly. The operating model has been developed at the Linnainmaa and Tipotie health centres for a couple of years. In March, it was also adopted by the Hatanpää health centre and later this year, it will be implemented by the Tammelakeskus health centre.