Customer feedback: Social and health services receive a school grade of 8.7
Customers of the City of Tampere’s social and health services (non-institutional and housing services) were very satisfied with the quality of the services. During 2018, 42,000 instances of feedback were collected using customer feedback devices at 37 locations. The overall feedback score received by social and health services is equivalent to a school grade of 8.7. Among customers, 72% would recommend the service to their friends or family. The result remained at a level similar to last year’s.