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Medical Helpline 116117

Medical Helpline 116 117 serves outside the opening hours of local health centres.

  • We recommend calling 116 117 helpline whenever you believe you might need urgent care or a visit to an emergency clinic.
  • The free-of-charge helpline is open 24/7.
  • A nurse assesses whether urgent care is needed and guides the caller to the correct location for medical care. The helpline nurses also offer help and self care guidance for sudden health problems.
  • Your health centre is the primary place of care and will provide urgent care during its opening hours.
  • 116117 serves in Finnish and English. For those who speak other languages, a rapid interpretation service is available.
Medical help line 116117.

The Medical Helpline is designed for urgent health problems but not medical emergencies. In an emergency, call the emergency number 112.

At the beginning of the call, a caller from the Tampere Region selects one of two service providers according to their municipality of residence. Residents of Tampere and Orivesi select City of Tampere as their service provider, whereas residents of other municipalities select the Pirkanmaa Hospital District.

If you have been given an emergency referral, you can go to the emergency clinic without contacting the Medical Helpline.

SMS or chat services are available to individuals with speaking or hearing difficulties. Residents of Tampere and Orivesi can call 040 639 7700 every day between 7 a.m. and 10 p.m. The text service organised by HUS produces an online emergency chat service that covers all of Finland: External linkMedical Helpline 116 117 -chat

The Medical Helpline 116 117 is an operating model serves callers around Finland. The call is directed to the emergency numbers of different hospital districts according to the caller’s location.


Non-urgent health advice: The health care counselling service number 03 5657 0023, every day 7 - 22.