E-invoicing of the city will become more simplified – the customers must renew their e-invoicing and direct payment agreements
The City of Tampere will renew and harmonise its e-invoicing. Invoicing practices related to e-invoices and direct payments will change on 20 October 2021, and this change requires measures from the customers. In the future, the customer only needs to make one agreement for receiving invoices from the city. The new agreement will cover all the services invoiced by the city, with the exception of invoices sent by Tampere Water.
– Our aim with this renewal is to increase the use of e-invoices and make it more common in all our services. Although this change requires efforts from the customer, it easy to start using the new harmonised service, says Financial Director Jukka Männikkö.
According to Männikkö, the harmonisation of e-invoicing will support the ecological operating methods of the city as well as the carbon-neutral objective. In addition, this change pursues savings for the city: sending an e-invoice to the customer costs 25% less than sending a paper invoice.
– The city sends approximately 600,000 invoices to customers in a year and currently only one fifth of the invoices are sent as e-invoices, says Jukka Männikkö.
Monetra Pirkanmaa Oy is responsible for the practical implementation of the invoicing harmonisation in Tampere. Invoicing has been renewed similarly, for instance, in the City of Oulu. The Monetra Group specialising in the production of financial and HR services is a non-profit in-house company, which is owned by, for example, the cities of Tampere, Oulu, Kuopio and Jyväskylä and four hospital districts.
In order for the customer to receive full benefit from the city’s e-invoicing reform, the customer must change their invoicing agreement in their own online bank or bank office. So far, the customers have made several invoicing agreements concerning different services with the city. From now on, all the invoices can be received as direct payments or e-invoices after renewing the old agreement and changing the invoicing identification code to: Tampereen kaupunki/laskut.
If the customer does not make the change, the customer will start receiving paper invoices of all the city services to their postal address.
Customers who are already using e-invoicing will receive a request for approval to their online bank starting on 20 October and, after approving this, the customer will continue to receive e-invoices from the city. Invoices will be sent as e-invoices in accordance with the new agreement as soon as the request has been approved in the online bank. You can also reject the request for change, after which you will receive your invoices only on paper.
If you wish to prepare yourself for the change already before 20 October, you can order a new e-invoice with the identification code Tampereen kaupunki/kotipalvelu in your online bank – after this you do not have to renew your agreement. You can also renew your direct payment agreement in advance by issuing a direct payment authorisation with the identification code Tampereen kaupunki/kotipalvelu. When the e-invoicing reform enters into force on 20 October, the identification code Tampereen kaupunki/laskut will automatically replace the identification code Tampereen kaupunki/kotipalvelu.
I’m a customer using the City of Tampere’s services and I have several separate e-invoicing agreements concerning different services. What should I do?
Starting from 20 October, e-invoicing customers will receive a change message to your online bank, through which you can approve and start using the new identification code Tampereen kaupunki/laskut. After this, you will start receiving all the city invoices as e-invoices (with the exception of the Tampere Water invoices). The change link is available for the customers for 30 days.
I have made an agreement that I will receive the City of Tampere’s invoices concerning health care and day care as direct payments. What should I do?
You need to visit your bank to make a new direct payment agreement with the identification code Tampereen kaupunki/laskut starting from 20 October. By making this change, you will receive all the city invoices as direct payments.
I only receive the City of Tampere’s home service invoices as direct payments or e-invoices. What should I do?
No action is required from you, as your current agreement covers all the service invoices coming from the city in the future. You will automatically receive a direct payment or an e-invoice of all the City of Tampere’s services, with the exception of the Tampere Water invoices.
I receive the City of Tampere’s institutional care invoices as direct payments or e-invoices. What should I do?
You need to visit your bank or online bank to make a new agreement with the identification code Tampereen kaupunki/kotipalvelu or, starting from 20 October, Tampereen kaupunki/laskut. By making this change to the identification code, you will receive all the city invoices as direct payments or e-invoices in accordance with the agreement.
The trustee of my grandmother has ordered the City of Tampere’s health centre invoices as direct payments of e-invoices. What should I do?
You need to visit the bank or online bank to make a new agreement with the identification code Tampereen kaupunki/kotipalvelu or, starting from 20 October, Tampereen kaupunki/laskut. By making this change, you will receive all the city invoices concerning your grandmother as direct payments or e-invoices.
Monetra Pirkanmaa Oy
or tel. +358 3 5656 4465
Text Raija Lindell