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Contacting the Lielahti health centre changes on 1 February 2021

Published 25.1.2021 15.51

The Lielahti health centre in Tampere is implementing a new operating model. Starting from Monday, 1 February 2021, the customers of the Lielahti health centre should contact their health centre directly instead of going through the health care counselling service.

Hoitaja osoittaa kynällä näöntutkimustaulua.
 

The contacts received at the health centre are processed by a multi-professional team of nurses, doctors, physiotherapists and mental health care professionals. The close cooperation between different professionals enables customers to get help quickly without being passed from one place to another and is considered to be the best part of the model.

  • You can call the health centre on 03 5657 4847 or visit the health centre’s service point in person. The health centre is open Mon–Thu from 8 a.m. to 4 p.m., and on Fridays and on the eves of public holidays from 8 a.m. to 3 p.m.
  • In case of non-urgent matters, you can submit an online contact form. The form is only available in Finnish. The health centre will contact the customer as soon as possible, within a maximum of three weekdays. You can find the form at External linkwww.tampere.fi/terveysasemat .

A contact person from the health centre can also be appointed to the customer with whom they can use the message service of electronic health services. Customers can obtain more information about the message service from the professional treating them.

All of the city’s health centres also use the Omaolo.fi online service, which you can use to get a reliable assessment of the need for treatment at any time of the day. You can also use the service to contact your health centre. Currently, the English version of External linkthe Omaolo service only includes the coronavirus symptom assessment. Other parts of the service are only available in Finnish and Swedish.

While the health centre is closed, customers can contact the health care counselling service on 03 10023 and 03 5657 0023 (non-urgent matters) every day at 7 a.m.–10 p.m. and the Medical Helpline on 116117 (urgent matters) around the clock. In an emergency, always call the emergency number 112.

The goal of the new operating model is to make the customers’ treatment smoother. The operating model has already been adopted at five of the city’s health centres. During the course of spring, the Kaukajärvi health centre will also implement the new operating model.


Photos Opa Latvala