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Social and Healthcare Services preparing for the coronavirus

Published 24.3.2020 16.05

In line with government policy, the social and healthcare services of the City of Tampere have shut down several services, postponed non-urgent care and focused staff resources on examining and treating patients with respiratory symptoms. In Tampere and Orivesi many services are being offered as remote appointments or phone consultations.

Health counselling by the telephone.

Do not come to an appointment, scheduled meeting or non-urgent care if have symptoms of a respiratory infection, you have returned from abroad within two weeks or have been quarantined. Please cancel your appointment if necessary.

Customers must observe proper hygiene. Wash your hands when coming to and leaving an appointment, and maintain physical distance from other people in the waiting rooms.

Health Care Services

If you suspect you have the coronavirus, you can assess your need for treatment by filling in the symptom assessment form in the Omaolo service at Omaolo: COVID-19 symptom check-up service. The service is available in English and also in Finnish and Swedish.

Patients with respiratory symptoms are treated at the pandemic clinic - always call first. A pandemic clinic currently operates in Tampere by appointment. It is only focused on treating patients with respiratory symptoms. Other urgent matters are handled at health centres as usual. Children are treated at the children’s emergency services at Tampere University Hospital or the pandemic clinic depending on the assessment of the need for treatment.

In order to reduce the risk of infection, you should only visit the pandemic clinic after booking an appointment by calling either your own health centre or the health care counselling service, tel. 03 10023 or 03 5657 0023 (every day from 7 a.m. to 10 p.m.). During other hours, please contact the first aid unit Acuta through Tampere University Hospital’s telephone switchboard, tel. 03 311 611.

It is extremely important that you do not visit the pandemic clinic without first booking an appointment and receiving instructions via telephone.

What you should do if you suspect you have contracted the coronavirus? Information on Coronavirus in different languages:

Oral health care is not handling any non-urgent appointments at the moment. You can cancel appointments via e-services. On-call oral health care service weekdays Mon–Fri 8 a.m.–5 p.m., telephone 03 5657 0111, emergency service: weeknights 5 p.m.–9 p.m., weekends and mid-week holidays 8 a.m.–9 p.m., health service advice, telephone 03 10023.

The Diabetes outpatient clinic has started an information line for diabetics: telephone 040 800 7568, weekdays 8 a.m.–3.30 p.m. You can call the number for information on treatment during sick leave or if you have questions about the coronavirus.

Services for children, young people and families

Maternity clinic visits will continue, but family coaching for groups will not be organised during the spring. Child welfare clinic services are offered at least up to the age of one year. There will be no group appointments. Scheduled appointments will be held, but we may have to cancel appointments for small children, in which case we will contact the family. Due to the current situation, we request that the whole family does not come to the clinic.

School health care functions normally at schools, but some non-urgent school doctor appointments will be cancelled.

Student health services open appointments are cancelled until further notice and conducted as telephone times. The need for treatment will be assessed by telephone. For the time being, scheduled appointments will be held as normal.

The youth health clinic, contraception clinic and child and youth clinic will mostly function normally, for the time being.

Counseling and support for families is offered every weekday. You can contact the Case Management POPUP by phone or e-mail: Services for families with children or the “Ask for help" form and chat, that are only in Finnish on the page: External linkLapsiperheiden palvelut . The open group activities of the Family Centre and the Päiväperho family support centre have been suspended until further notice.

Child protection, family social services and family counselling will mostly continue to operate as normal.

Mental health and substance abuse services

All group activities are suspended in mental health and substance abuse services, but outpatient treatment continues. Where possible, appointments will be conducted remotely either by phone or by other digital services (e.g. Skype). Discuss your treatment and keeping in touch with your care provider. Contact primarily the unit where you are treated.

Ensio early access service is open as normal. You can visit on weekdays 8.15 a.m.–11 a.m. Call the information line at 040 639 7780 on weekdays 8.15 a.m.–3 p.m. In an acute situation, you can also contact the on-call nurse of the acute psychiatric clinic at 040 806 2606 on weekdays 8 a.m.–3 p.m.

The daytime activity centre Huoltsu, Konsti, the mobile psychiatric workgroup, rehabilitation centre and the on-call housing services and housing units (Tastu) will continue operations for the time being.

Adult social services

Counselling Point of social services is open as normal at Hatanpää. Counselling Point of social services can be contacted by telephone at 03 5657 0200 on weekdays 9 a.m.–3 p.m. Hervanta Kototori is closed. Phone services have been increased and are offered also in other languages, such as Arabic.

All group activities of rehabilitative work services and social rehabilitation are suspended. We are looking into offering the services remotely and utilising digital solutions.

Daytime activities for the disabled are suspended. An exception is the Tuomikallio daytime unit, which provides the services to customers who need them and live at home.

In principle, all outsourced daytime and work activities, including those mandated by the Act on Disability Services and Assistance, are suspended. Some units offer activities with reduced capacity according to the needs of individual customers. Supported employment continues as normal.

The Social Welfare Office for the Disabled serves customers by phone.

Services for the elderly

Leisure and pastime activities and all on-site instruction and assistance of service centres and local squares is suspended, but the elderly can receive assistance by calling Kotitori (telephone 03 5656 5700, Mon-Wed 8 a.m.–4.30 p.m.) or the local squares. The local squares’ telephone service is open Mon–Fri 9 a.m.–3 p.m.:

  • Keinupuisto square, telephone 044 777 7494
  • Kuusela square, telephone 044 512 0806
  • Peurankallio square, telephone 040 749 9694
  • Orivesi square, telephone 0400 275 038
  • Tammela square, telephone 050 337 9004

Day centre activities have been suspended. All necessary services required by customers will be organised in other ways. Day centre customers will be notified of this personally.

In home care services, changes might be made in making house calls according to the service and care plan. Efforts will be made to increase the number of remote services. Videophones will be provided to support group activities and communication with customers’ families. We recommend the postponement of non-urgent appointments, such as dental visits and eye specialist consultations.

All outsiders are prohibited from visiting customers in housing services with around-the-clock assistance, service housing, home care centres, short-time care or hospital care. Customers may be visited only under specific conditions, such as if the customer is in terminal care. In such situations, visitors must first contact the care personnel to arrange the visit.

Similar to home care, in housing services with around-the-clock assistance, service housing, home care centres or short-time care, the postponement of non-urgent appointments, such as dental visits and eye specialist consultations, is highly recommended.

With customer guidance, before a home visit, the customer receives a phone call regarding the arrangement of the home visit. Affairs may be taken care of over the phone and via remote communication, if necessary. The Government has instructed individuals over 70 to refrain from contacting other people, as far as possible (conditions similar to quarantine). Customers belonging to this age group may be house-called if their needs for services cannot be settled over the phone.

Part-time and temporary family care of persons over the age of 70 organised at the home of the caregiver is suspended or cancelled starting on 13 April 2020 unless the care period is absolutely necessary for the well-being of the customer.

Information on Coronavirus in different languages:

Photos Opa Latvala