The effects of coronavirus prevention measures on services for the elderly
Due to the new nationwide measures set by the Finnish Government on 16 March 2020 to prevent the spread of the coronavirus, changes will be made in the services for senior citizens.
The counselling and advisory services as well as hobby and recreation activities provided by service centres and Nearby Markets have been suspended as of 17 March 2020 and until further notice, but the counselling and advisory services is still available by telephone and by electronic means. Any changes in catering operations will be announced later.
Day centre activities will be suspended as of 18 March 2020. All necessary services required by customers will be organised in other ways. Day centre customers will be notified of this personally.
In home care services, changes might be made in making house calls according to the service and care plan. Efforts will be made to increase the number of remote services. Videophones will be provided to support group activities and communication with customers’ families. We recommend the postponement of non-urgent appointments, such as dental visits and eye specialist consultations.
All outsiders are prohibited from visiting customers in housing services with around-the-clock assistance, service housing, home care centres, short-time care or hospital care. Customers may be visited only under specific conditions, such as if the customer is in terminal care. In such situations, visitors must first contact the care personnel to arrange the visit.
Similar to home care, in housing services with around-the-clock assistance, service housing, home care centres or short-time care, the postponement of non-urgent appointments, such as dental visits and eye specialist consultations, is highly recommended.
With customer guidance, before a home visit, the customer receives a phone call regarding the arrangement of the home visit. Affairs may be taken care of over the phone and via remote communication, if necessary. The Government has instructed individuals over 70 to refrain from contacting other people, as far as possible (conditions similar to quarantine). Customers belonging to this age group may be house-called if their needs for services cannot be settled over the phone.
Photos Elina Pynnönen