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The Migration Info Centre offers video chat service in seven languages

Published 20.11.2017 14.44

The City of Tampere’s Migration Info Centre Mainio has launched a new video chat service. In the Migration Info Centre video chat, you can use either an ordinary text-based chat or a video call. In a video call, it is possible to share the screen and look at websites or fill in forms together with the advisor.

One of Mainio's worker at the computer.

The video chat serves customers in seven languages: Finnish, English, Arabic, Persian, Somali, Chinese and Russian. Each language has its own service hours.

The Migration Info Centre answers to any questions about living, working, studying, residence permits and social and health services, for instance.

The goal of the video chat service is to offer advice quickly and easily to customers, some of who now go a long way to get to Mainio.

“Most of our customers are unemployed, working-age people. They have limited resources for coming to Mainio to get help and advice. Customers come to Mainio from different parts of the Pirkanmaa region. In addition, we are contacted by people from all around Finland – sometimes even from abroad. When used correctly, digitalisation may offer solutions to these challenges, among other things," says Takura Matswetu, Coordinator of Immigration Services.

The Migration Info Centre video chat can be found on the City of Tampere website at . The video chat runs both on a computer’s web browser and on a mobile device. For using the video connection with a mobile device, you need the Vidyo application that can be downloaded for free from the device’s application store.

The Migration Info Centre Mainio video chat is a pilot project that will continue until May 2018. The pilot project is part of the Tampere Digitalisation Programme. At the same time, it is also assessed whether a similar remote advice service can be offered in other services provided by the city.

Further information

Digital customer service development
Outi Lehtinen Tel. 050 538 2267

Text Marika Haapala

Photos Jukka Salminen