The City of Tampere will once again organise a broad customer questionnaire for users of social and health services. The questionnaire will be available via Internet on the City of Tampere website at www.tampere.fi. The questionnaire will be open from 7 to 20 November 2011. An English version of the questionnaire will also be available.
The customer feedback questions concern such matters as the availability of services, treatment of customers, professional skills of workers and helpfulness of services. Customers will be able to give the services they use a school grade.
Last year a total of 1,295 customers answered the questionnaire. The questionnaire revealed that Tampere should develop the availability of social and health services in particular, as well as communications regarding them. The feedback received led to concrete changes.
Employees working in mental health and substance abuse services were provided with mobile phones, for instance, so that they could be reached better. An emergency nurses’ telephone line was opened for the acute psychiatric clinic. The appointment booking system for oral healthcare was transferred to the internet and signage was updated. Out-of-date guidelines were removed from maternity care clinics. A queuing system was implemented for the information and advice lines for sexually transmitted diseases and vaccinations.
This means that you can influence things by answering the questionnaire. The customer feedback will be analysed once the questionnaire period has ended. The results will be published on the City of Tampere website by the end of the year. The results will be reported to the purchaser and to the directorate for open services. They will be examined by the executive group for open services and by the production units. The production units will develop their services based on the feedback received.